Corporate Culture Index | When Culture Goes Wrong
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When Culture Goes Wrong

Conclusions

When corporate culture goes bad, how bad can it get? What’s wrong with the culture at your workplace? It’s hard to form a clear value judgment on something you live with every day. Let’s see what some experts have to say.

At EXCO 2014, the 9th annual Executive Coaching Conference, Romie Horton of Duke Energy and Rob McDaniel of Superior Energy reported on symptoms of a problematic corporate culture.

Horton and McDaniel observed the following sequence:

  • If managers are not proficient at setting expectations:
  • Then, expectations are not clearly set for all employees.
  • Employees fill the void with what they believe to be the expected/desired behaviors.
  • Often, these behaviors are not aligned with desired behaviors.
  • Managers are disappointed with performance results.
  • Managers hold employees accountable for missed performance.
  • Employees are frustrated that they did not know what was expected.

What’s the end result here, according to Horton and McDaniel?

  • Employees complain about communication with their managers.
  • Employees feel there is constant change in direction or confusion on goals.
  • Managers micro-manage.
  • Performance reviews are a dreaded exercise for both managers and employees.
  • Employees are often surprised and frustrated at performance scores.
  • Goals are set, then not discussed again till review time.
  • So, employee turnover is high.
  • Customer complaints are high.
  • Trust in management is low.

What tools can we use to measure, assess and evaluate corporate culture? This survey is based on a research model that analyzes and quantifies three dimensions of corporate culture. The Corporate Culture Survey uses nine targeted questions to establish baseline statistics. Now everyone can measure their own corporate culture with an objective standard.

Responses as quoted herein are usually global averages. To compare your culture with results from the USA or another market, contact the publisher. See the next page linked below, ”Assumptions You Should Avoid”.

Already taken the survey? Check out the results that can help your corporate culture.